What is BlueStreakIT?
BlueStreakIT is your fast access to an experienced on-line technician who can resolve your PC issues.
We are a subsidiary of ABS Associates, a leading provider of help desk support for large and mid-sized companies. Through BlueStreakIT, that same high-caliber help is now available to you!
How long have you provided PC support?
For over 25 years, we've helped more than 500,000 PC users with setup, security and troubleshooting.
Over those many years, we've built a great team. Yes, we have technical expertise. Just as importantly, we have friendly, approachable agents that can walk you through what we're doing and why it will help solve your PC challenges.
Where is your call center?
We are headquartered in the Chicago suburbs with help desk agents located throughout the United States.
What are your technicians' qualifications?
All of our technicians are U.S. based with an average of 5 years technical experience; they hold certifications from numerous firms, including Microsoft, IBM, and the Help Desk Institute to name a few. Additionally, they attend "soft skills" training throughout the year to help provide you the best customer service possible.
What services do you provide?
We currently offer 17 different packaged services to help make technology work for you:
To Help Secure your Technology
- Spyware & Virus Removal
- Premium Security
- Network Security Setup
To Get Your Technology Up and Running
- PC Setup
- Wireless Network Setup
- MP3 Player Setup
- BlackBerry Smart Phone Setup
- Peripheral Device Setup
- Software Installation
- Windows Vista Upgrade Consultation
To Fix Technology Challenges
- PC Tune Up
- PC Optimization
- PC Diagnostic
- Restore Printer to Operation
- Restore Wireless Network to Operation
- Restore Peripheral Device to Operation
- Restore BlackBerry to Operation
What is online remote help? Is it secure?
BlueStreakIT technicians support remote PCs - on demand, over the Web, without pre-installing software. The result is faster, more efficient incident resolution that increases customer satisfaction. You just sit back and watch us work!
Online help is absolutely secure. Customers must permit our technician to use each remote access function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect). You can choose to terminate the session at any time.
Further, we cannot get back into your machine after we're done because all traces of the Customer Applet disappear from the remote PC when the session is finished.
For more info, see the How Online Help Works section of this site.
What do your services cost?
Each service package is priced individually at a flat fee. We don't charge you extra if it takes more time than usual. We work until the problem is solved. For more information on pricing, see our All Services section of this site.
What forms of payment do you accept? Is payment process secure?
We accept all major credit cards, including American Express, Master Card, and Visa as well as PayPal.
With Verisign's seal of approval, PayPal provides our payment processing and takes multiple steps to ensure security. They verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your personal information is heavily guarded, both physically and electronically, and their firewall-protected servers are not directly connected to the Internet.
Do you have support plans for companies with more than 100 PCs?
Our flat-fee plans generally work best for companies/homes with 1-100 PCs. We do, however, have many years experience in supporting mid-sized companies as well. If you would like to discuss ongoing support for more than 100 PCs, please email us or call us at 800-840-9208.
Is your work guaranteed?
Yes! Absolutely!
All solutions carry a 5-day warranty. If we can't solve your problem, your credit card will be refunded.
Upon completion of service, we'll provide you with special follow-up contact information so if you experience any problem with our solution, you can reach us and we'll work to remedy the issue. Your satisfaction is very important to us.
For 25 years, we've built our business on happy customers. Let us show you how we do it!
Do you support Apple MacIntosh?
We do not support Macs at this time.
Do you support older computers?
We will support any PC with the following operating systems:
- Windows Vista
- Windows XP & Server 2003 (all including 64-bit)
- Windows 98, ME & 2000
Not sure which operating system you have? When your PC has been booted, left click "Start", right click "My Computer" ("Computer" for Vista), select "Properties" and the operating system information is displayed.
Do I have to have a high speed/broadband connection?
Unfortunately, if you have dial-up, we are unable to assist you at this time. A broadband connection (DSL or cable) is needed if the solution requires a remote login to your PC.
Can you send a technician to my office/home?
We're sorry, but we don't offer on-site support. The good news is that 90% of PC and network issues can be resolved securely on-line!
What are your hours of operation?
Currently, we are offering service from 7 a.m. to 7 p.m. Central Standard Time 7 days a week. Send us an email or leave a voice message at 866-227-8770 after hours, and we will contact you first thing in the morning.
